FA: Venue Management

FA Description

Plan and deliver operations that occur on venues.

Position Summary

Venue Crew may take on many roles on venue: access monitors, pre-information marshall, pacer, ticket taker, spectator marshall and info booth staff.

Key Skill/ Area of Experience: Customer Service


  • Greet guests and prepare them for screening area
  • Direct and advise spectators on where to go
  • Address/escalate customer satisfaction issues

Key Skill/ Area of Experience: Spectator Services


  • Check tickets
  • Provide information regarding the event, competition venues, concessions, closest ATM and utilities.

Key Skill/ Area of Experience: Event Management


  • Monitor and manage crowd behaviour
  • Monitor restricted access areas