Frequently Asked Questions

General

 

What are the Invictus Games?

The Invictus Games are an international sporting event for wounded, ill and injured servicemen and women, both currently serving and veterans. The Games use the power of sport to inspire recovery, support rehabilitation and generate a wider understanding of and respect for those who serve their country.

The word Invictus is Latin for unconquered. It embodies the fighting spirit of the wounded, injured and ill service personnel and what these tenacious men and women can achieve, post-injury.

 

Why were the Invictus Games established?

Prince Harry was driven to create an expanded international version following his inspirational visit to the Warrior Games in Colorado in 2013. There, he saw how the power of sport could help wounded warriors physically, psychologically and socially.

 

Why are the Invictus Games coming to Canada?

Hosting the Games in Canada in 2017, the year the country celebrates the 150th anniversary of its Confederation, will provide a unique opportunity for Canadians to commemorate the ill, wounded and injured soldiers, along with their families.

Canadians actively look for ways to express their gratitude toward its military personnel, and the Invictus Games will provide an ideal forum for what we know will be an unprecedented outpouring of support.

 

How are the Invictus Games Toronto 2017 funded?

The Invictus Games Toronto 2017 Organizing Committee is a not-for-profit with a variety of funding sources. The federal and Ontario provincial governments have each generously committed to a $10 million contribution. We are also actively fundraising and securing budget from Games sponsors and donors. We are thrilled to announce that Jaguar Land Rover have come on board as our presenting partner, committing $10 million to the Games. Partners like this make our Invictus Games possible, and we are continuing to see much interest from donors and sponsors wanting to help make these Games a great success. Finally, ticket and merchandise sales and other fundraising events will also help fund our Games.

Ceremonies

 

When will you be selecting Opening and Closing Ceremonies producers?

We are currently finalizing the selection process for our ceremonies producers. Our ceremonies producers will be announced in an upcoming newsletter.

 

How can I sign up to be a flag bearer for the Invictus Games relay?

We are not accepting applications for flag bearers at this time. More information regarding the Invictus Games relay will be shared on our website in the summer of 2017.

 

How can I sign up to perform in the Opening/Closing Ceremonies?

We are not accepting applications for ceremonies performers at this time. Please subscribe to our newsletter to be notified when applications become available.

Community

 

How can community organizations partner with the Games?

We are still in the early planning stages of our community partnership program. Please subscribe to our newsletter to be notified when more information becomes available.

 

How can I request VIMY the mascot for our event?

To request a visit from VIMY to your school or next community event, please review the Request a Visit section on the mascot page of our website.

Competing in the 2017 Invictus Games

 

What are the requirements for competing in the Invictus Games?

To be eligible to compete in the Invictus Games, you must be an active service member or veteran from one of the participating nations, who has been wounded, ill or injured during or as a direct result of your service.

 

How can I join the 2017 Invictus Games Team Canada?

After successful Games in London, UK (2014) and Orlando, USA (2016), we’re recruiting the largest Team Canada yet for when the Games land on home soil in September 2017. The application process to be considered for the 2017 Team Canada closed on July 31, 2016. Selected competitors will be announced in Fall 2016. For more information, please visit the Soldier On website.

 

I am not Canadian. How can I compete for another nation at the Invictus Games Toronto 2017?

Each participating nation is responsible for recruiting their own team. To find out more on how you can join your nation’s 2017 Invictus Games team, please contact the team manger for your respective nation (contact information below).

United Kingdom ukinvictus@helpforheroes.org.uk 
United States of America christopher.p.wright3.civ@mail.mil
Canada greg.lagace@forces.gc.ca
New Zealand adaptivesport@nzdf.mil.nz
Australia adf.invictusgames@defence.gov.au
France jean-claude.morlet@intradef.gouv.fr
Germany Sporttherapie@bundeswehr.org
Italy quinto.paralimpica02@smd.difesa.it quinto.cusport@smd.difesa.it
Estonia Kaia.kollo@mil.ee
Georgia ppatiashvili@mod.gov.ge
Denmark FSU-CMT305@mil.dk
Netherlands pc.vd.peet@mindef.nl
Jordan alia.zureikat@gmail.com
Afghanistan yama.akramyar@mod.gov.af

Volunteers

 

Can I still volunteer for the Invictus Games Toronto 2017?

Thank you for your interest in volunteering for the Invictus Games Toronto 2017. We received an overwhelming response from people across the Greater Toronto Area and beyond. We are truly impressed by the volume, quality and diversity of our applicants!
Given the enormous response, we have closed the volunteer portal and are no longer accepting new applications. We recommend you check out https://invictusgamescommunity.ca to find other meaningful ways to engage with the Invictus Games Toronto 2017!

 

Interviews

 

Where will the interviews be conducted?

The interviews will be conducted at the Invictus Games Toronto 2017 Organizing Committee headquarters at 357 Bay Street, Toronto.
How do I accept an interview invitation and select an interview time slot?
Interview invitations will be emailed to the address provided in the volunteer application. To accept the interview invitation:

1. Please open your e-mail and select the link provided.
2. The link will take you to a page that allows you to select a time slot. Please select only one time slot for an interview and confirm your e-mail address. Please remember the time slot you selected; a reminder will not be sent.
3. Click ‘Save.’
4. You will then be directed to a ‘Thank You’ page; this is your confirmation page.

If you require assistance logging into the portal, please contact volunteertechsupport@invictusgames2017.com

 

I selected an interview time slot but have not received a confirmation e-mail?

A confirmation e-mail will not be sent upon the selection of an interview time slot. Please click the Save button once you have selected a time slot. You will be directed to a new page acknowledging your submission. Please keep track of your time slot as we will not be sending a reminder e-mail.

 

How should I prepare for the interview?

The interview will be a series of short questions, which will provide you with an opportunity to share your skills, experience and reasons why you want to volunteer. The interview will be quite informal. We want to get to know you better.

 

What do I need to bring to the interview?

Please bring the photo identification you used in your volunteer application.

 

What if I cannot attend any of the interview time slots available?

If you cannot attend any of the interview time slots available, please do not select a time slot. Please e-mail volunteers@invictusgames2017.com if you are still interested in being interviewed for a volunteer position. A representative will contact you to make alternative arrangements. We will do our best to accommodate your needs.

 

I have signed up for an interview time slot but I can no longer attend. What should I do?

If you can no longer attend your interview, please e-mail volunteers@invictusgames2017.com to notify our Volunteer Services Team.

 

I don’t live in the Greater Toronto Area. Will I still be interviewed?

Yes. Out-of-town volunteers will be interviewed and will be contacted upon request by a representative from the Volunteer Services Team to make alternative arrangements for an interview.

 

I’ve been offered an interview invitation but I am no longer available to volunteer. How do I withdraw my application to be a volunteer?

To withdraw your application, please e-mail volunteers@invictusgames2017.com.

 

Volunteer Portal

 

How do I update my volunteer portal profile?

To update your volunteer portal profile, please log into your account using the username and password you created. Once you have logged in, select My Account at the top right of the screen. From there, limited fields can be updated. For additional support, please contact volunteertechsupport@invictusgames2017.com

 

How do I reset my password?

If you have forgotten your password or wish to change it, log into your account on the volunteer portal. Click ‘My Account’ in the upper right-hand corner of the page and you will see an Update Password option to your email address. If you do not receive an email immediately, please check your spam folder.

 

Can I access the volunteer portal using a smartphone or tablet?

The volunteer portal is accessible on tablets and smartphones. However, for an optimal user experience, we do not recommend completing the volunteer application form on your smartphone due to its screen size and the amount of information required.

 

Which web browsers can I use to complete the volunteer application form?

The volunteer portal is designed for most desktop browsers. We recommend using the most current version of your preferred browser unless otherwise noted below:

o Google Chrome 30+

o Firefox 27+

o Internet Explorer 10+, NT 6.1+ (Windows 7)

o Safari 7+, OS X 10.9+ (Snow Leopard)

o Safari 6+ Mobile, iOS6+ (3GS+)

I can’t access the volunteer portal. What should I do?

If you require assistance in logging in to the portal, please contact volunteertechsupport@invictusgames2017.com

 

Will you be accepting international volunteer applications?

Some international volunteers will be recruited for Games-time specialist volunteer roles. Please note that we will not reimburse any expenses incurred by volunteers nor arrange for any required travel/transportation, visas and accommodation. Out-of-town volunteers will be responsible for covering all related costs.

 

What is the minimum age to volunteer with the Games?

The minimum age to volunteer is 18 years of age as of January 1, 2017.

 

What roles will volunteers be assigned to?

To deliver an event the size and scope of the Invictus Games Toronto 2017, we will be assembling a team of 1,500-plus volunteers. Some positions will require specialized skills and work experience. All roles will be assigned based on skills, experience and operational requirements.

 

What are the language requirements for volunteers?

All volunteers must have a strong working knowledge of English. To support our athletes and visitors, we also will be looking for volunteers who speak French and other languages.

 

What documentation do I need to complete the application form?

Please have one of the following valid government-issued photo identification pieces on hand:

Canadian citizens:

o passport

o provincial or territorial driver’s licence

o provincial photo identification card

o certificate of Indian status (with photo)

Non-Canadian citizens:

o passport

o USA passport card (U.S. citizens only)

o permanent resident card with photo

 

What is the application deadline?

To be considered, we strongly recommend submitting your completed application as soon as possible as there has been unprecedented interest in volunteering for these Games. At this time, there is no set deadline for applications.

 

What are the language requirements for volunteering?

All volunteers must have a working knowledge of English. To support our athletes and visitors, we are also looking for volunteers who speak the languages of competing nations.

Our language levels are defined as:

Level 2: Fluent

Can use sophisticated language and vocabulary in everyday exchanges in a variety of situations.

Level 1: Conversational

Can maintain simple face-to-face conversations on familiar topics. Is comfortable with social interactions with native speakers.

 

What is my time commitment for volunteering?

Being part of an event of this scale will require a significant time commitment from all our volunteers. In many cases, Invictus Games volunteers will contribute 9-10 shifts over 11 Games-time operating days between September 21, 2017 to October 1, 2017 (Competition takes place between September 23 to 30, 2017). Volunteers should be available to work shifts ranging from 6-12 hours on weekdays, evenings and weekends.

 

What are the types of Games-time volunteer roles?

To deliver an event the size and scope of the 2017 Invictus Games, we are assembling a team of 1,500+ volunteers. We need all volunteers to utilize their skills and experiences to ensure a successful event. The roles we are seeking range from general crew members to specialized positions.

Some volunteers will have the opportunity to interact with competitors and spectators in our venues, while others will work behind the scenes in transportation, medical, information technology, press operations, communications, protocol services, accreditation and workforce services.

 

What can I expect as a volunteer?

Volunteering at the 2017 Invictus Games will be an incredibly rewarding experience that you’ll look back on with pride. This will be your chance to showcase Toronto, develop meaningful friendships with fellow volunteers, gain valuable skills and experience, and engage and inspire your community. Games-time volunteers will be provided with:

o Access to exclusive Games promotions and events.

o Meals and refreshments during shifts.

o Invaluable volunteer hours and work experience.

o The chance to meet international competitors, officials and sport association leaders.

o Comprehensive training to ensure you’re well prepared and confident on day one.

o The opportunity to network, make lifelong friends and try your hand at something new.

o The chance to have fun and be at the heart of the hottest event in 2017.

 

Will volunteers be provided accommodation?

Accommodation will not be provided for volunteers. Out-of-town volunteers will be expected to find and pay for their own accommodation.

 

I would like to volunteer with my spouse/friend/child as it is easier for us to get to our venues/shifts together. Is this possible?

Due to the size and scale of our volunteer program, it is not possible to accommodate requests to be assigned to the same shift and/or venue. All roles will be assigned based on skills and experience, as well as our own requirements.

 

I’m interested in volunteering, but I’m concerned about receiving too many emails. What should I do?

We will only send you emails that contain specific and relevant information regarding your volunteer application and journey. Volunteers can expect to receive a volunteer e-newsletter with all the latest volunteer news and information.

 

Jobs

 

When will 2017 Invictus Games job postings be available?

All available job opportunities will be posted on the Jobs page of our website. We encourage applicants to check back often for newly posted opportunities.

 

How do I submit my job cover letter and resume?

If you are interested in applying for a posted job that matches your skills and experience, please email your cover letter and resume to jobs@invictusgames2017.com with the title of the position in the subject line. Due to the high volume of applicants, we are only able to contact those individuals who have been short-listed for the available role.

 

How can I find out the status of my job application?

Due to the high volume of interested applicants, we are only able to contact those individuals who have been short-listed for the available role. We encourage applicants to continue to monitor our Jobs page for newly posted opportunities.

Sponsors

 

I would like to be a sponsor of the Games. How can I request more information?

To request more information on sponsoring the Invictus Games Toronto 2017, please review our Sponsorship page. To get in touch with Partnership Services, please email sponsorship@invictusgames2017.com and include some background information on your organization.

Other

 

How can vendors partner with the Games?

Currently, we are not accepting vendor applications. Please subscribe to our newsletter to be notified when vendor applications become available.

Spectators

 

When will tickets be available?

Tickets for the Invictus Games will be available in the summer of 2017. Please subscribe to our newsletter to be notified when tickets go on sale.

 

What venues will be used for the Games?

While we are still confirming venues, the Invictus Games Toronto 2017 will leverage the infrastructure of the TORONTO 2015 Pan Am/Parapan Am Games and host the majority of the competitions in former TORONTO 2015 venues. Please continue to monitor our website and subscribe to our newsletter to receive updates.

 

Where can I find accommodation during the Games?

Whether you’re looking for something near the venues, within the bustling city or off the beaten path, accommodation in Toronto can be found through our tourism partner’s website, Tourism Toronto.

Sports

 

How can I request that a sport be added to the Invictus Games Toronto 2017?

The sport program for the 2017 Games has been completed. With a short competition period, the decision to add new sports to the competition must be done carefully to ensure a healthy competition among all categories in each sport. The final sport program will be announced in the fall of 2016.

 

What is the process for technical officials wishing to be a part of the Invictus Games Toronto 2017?

We are working closely with our national and provincial sport partners to deliver the Invictus Games. To be considered for a technical official position, you must meet the qualifications for certification within Ontario. For more information, please contact the provincial or national sport organization that governs your sport in Ontario and/or Canada. If you would like to be considered for a “non-field-of-play” role or non-technical role, please follow the process of registering as a general volunteer and indicate your specific sport experience/knowledge. Volunteer applications will be available in late fall 2016.

 

I am a medical professional. How can I be involved in the Games?

We will require a large number of medical volunteers with professional experience in a variety of specialty fields. To be considered for a medical volunteer position, you must meet the qualifications for certification within Ontario. Medical volunteers serve the physical, mental and emotional needs of our competitors, their friends and families and other Games clients. If you would like to express your interest in volunteering as part of our medical team, please follow the process of registering as a general volunteer and indicate your area of medical expertise. Volunteer applications will become available in late fall 2016.

© Invictus Games Toronto 2017, 2016