Department: Operations, Hospitality

Reports to: Hospitality Coordinator and Food & Beverage Working Group Chair

General Accountability

The Food & Beverage Working Lead (F&B Lead) will be responsible for the planning and managing of Food & Beverage related services on venues for all of the Toronto 2017 Invictus Games client groups.

Key Responsibilities

Together with the Hospitality Coordinator, the F&B Lead will need to carry out the following tasks:

  • Plan Food & Beverage operations on venues
  • Communicate volume, scope and service levels to caterers and Functional Areas (FA’s)
  • Collect venue space/power/water/tech requirements from caterers
  • Ensure all necessary permits and licenses are obtained
  • Work with other FA’s to determine standard venue operating procedures
  • Collaborate with multiple FA’s to provide information for venue planning
  • Manage food & beverage operations on venues
  • Manage caterer and delivery of Food & Beverage operations on venue
  • Supervise hospitality volunteer venue crews
  • Reconcile meal vouchers and draft daily venue reports


  • Management of catering operations at a multi-sport or multiple client group event
  • In depth industry knowledge, including Food & Beverage costing, staffing labour models, and food service trends
  • Understanding of health and safety practices, licensing and permitting
  • Strong and efficient communication, both written and verbal
  • Adaptable and flexible approach
  • Exceptional people management skills- leader, coach, and mentor; prior experience in volunteer management helpful
  • Diplomatic and discrete; personal maturity
  • Good sense of humour and strong team player

Time Commitment

During the initial planning phase, this position requires approximately 8 hours a month, including meetings held on evenings or weekends. As we approach the summer of 2017, the time commitment will increase. During Games Time (Sept 22-Oct 1, 2017), this role will evolve and require a minimum of 8 shifts serving in a leadership role.