FA: Venue Management
Plan and deliver operations that occur on venues.
Venue Crew may take on many roles on venue: access monitors, pre-information marshall, pacer, ticket taker, spectator marshall and info booth staff.
Key Skill/ Area of Experience: Customer Service
- Greet guests and prepare them for screening area
- Direct and advise spectators on where to go
- Address/escalate customer satisfaction issues
Key Skill/ Area of Experience: Spectator Services
- Check tickets
- Provide information regarding the event, competition venues, concessions, closest ATM and utilities.
Key Skill/ Area of Experience: Event Management
- Monitor and manage crowd behaviour
- Monitor restricted access areas